Business Support Apprentice

Elmdale will give full training and support to enable you to develop into the role where you will undertake the following tasks - 

Key Responsibilities:

Act as the main point of contact for a portfolio of existing clients. Build and maintain strong, long-term client relationships. Understand client needs and collaborate with the sales and technical teams to propose tailored IT solutions. Identify upselling and cross-selling opportunities to maximise account growth. Provide timely and accurate updates to the sales team on account status, client feedback, and potential business opportunities. Manage quotes, orders, and contract renewals. Address and resolve client issues promptly to ensure high customer satisfaction. Work closely with internal teams to ensure smooth onboarding and delivery of services Support areas of the business with a range of administration tasks

Training:

The Apprentice will work towards Business Administration Level 3 Standard. They will attend training in person one day a month at WBTC, Newbury and have a monthly 1-1 training and review meeting with their Training Consultant.

Functional Skills in maths and English will be delivered at Level 2 if required. This could be remote or in-person training.

Training Outcome:
Elmdale encourages professional and personal development. 

Employer Description:
Elmdale Group are based in Aldermaston, Berkshire and provide service-led office and business solutions including a full range of printing, copying, I.T. and network solutions for clients across Berkshire, Hampshire, Surrey and Oxfordshire.

Working Hours :
Monday to Friday, between 9.00am - 5.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Flexible