Fix Auto Loughborough, Apprentice Customer Service Administrator

Our Customer Service Advisor will be responsible for providing high-quality service to customers by handling enquiries, resolving issues and ensuring a positive experience.

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:

You will be working towards Level 3 standard in Customer Service.

You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme. 

The training will take place on site.

Training Outcome:

A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.

With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry.

Employer Description:
Fix Auto Loughborough is one of the foundations for which the Fix Auto UK network we celebrate today is built upon. The Leicestershire repair centre is owned and managed by local businessman Paul Smith who is still at the forefront of what it achieves today. Situated in on the north side of Loughborough, the multi-award-winning repair centre is easily accessible via the main Derby Road. Like all Fix Auto UK vehicle repairers, the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards. Significantly, Fix Auto Loughborough hold official vehicle repair accreditations – or approvals – for the V.A.G. Group of premium car brands that includes VW (including commercial vehicles), Audi, Skoda, SEAT and Cupra. In 2024 it also received the official accreditation from Stellantis encompassing Alfa Romeo, DS, Lancia, Jeep, Abarth, Citroën, Fiat, Peugeot and Vauxhall models. The repairer also holds the official status from Kia and Mitsubishi. The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks.

Working Hours :
Typically Monday to Friday, 8.00am - 5.00pm (may include some Saturdays).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills