Customer Service Practitioner Apprentice

Answering incoming telephone calls Opening and scanning incoming post Dealing with outgoing post Scanning finance sheets and uploading them to our case management system Accepting documents at the reception desk Verifying client ID Releasing confidential documents and keeping accurate records of release Updating our storage system “The Vault” Taking card payments in person and over the telephone

Training:

Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.

Training Outcome:

Full-time permanent employment would be available to a successful apprentice.

Employer Description:
Mortons Law is a law firm based in Sunderland since 1935. We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided. We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.

Working Hours :
Monday to Friday 9am to 5pm with 1-hour for lunch

Skills:
Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working