Junior Cruise Consultant Apprenticeship

Key Responsibilities:

Ensuring all customer contact, such as emails, webchats, and calls are handled quickly, efficiently, and met with a high service standard Aim to maximise sales through the selling of cruise holidays, ancillaries, and spot opportunities to upsell Build lasting relationships with customers to build repeat customs Be accountable for meeting and exceeding team and personal sales targets and KPIs Listen to the customer to quickly identify their needs and make sound recommendations Be self-driven for learning as a way of improving product knowledge Attend team meetings, training sessions, and participate in educational trips. (Some can be overseas or onboard supplier ships) Undertake any other duties or responsibilities allocated to you by your line Manager

Training:

Your training plan

This apprenticeship forms part of a formal qualification, on successful completion, you will achieve a Level 3 Travel Consultant qualification that will be added to your digital achievement record Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey Training will be carried out online, face-to-face, both individually and as part of a classroom, to ensure you have an enhanced experience You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor Learning first-hand from training specialists and peers, you can become a fully-fledged Travel Consultant in a little over a 12-month period

Training Outcome:

On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's.

Employer Description:
MyCruise has been established in Denmark for 15 years with a head office in Copenhagen, also having offices based in Sweeden and Norway. MyCruise UK is the most recent addition to the MyCruise family, launched in 2024 and operates as a specialist cruise travel agency out of our UK office based in central Southampton. Now is the perfect time to join our growing team and be part of the exciting development of our UK office.

Working Hours :
Monday to Friday: 9:00am - 7:00pm Saturday: 10:00am - 2:00pm 35 hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Geography