Support Service Administrator Apprentice

Learn how to handle inbound and outbound calls for multiple areas Learn how to manage our mailboxes and how to respond to supporter queries Learn how to prepare and send letters in response to our supporters Learn how to process payments using a number of payment platforms Learn about compliance Learn how to process non-financial and financial transactions Learn how to sort, open, process and scan incoming and outgoing post Learn how to capture and maintain sensitive supporter information through our database Learn how to pack and send fulfilment orders including printing multiple letters Responsible for managing time effectively Responsible for completing coursework in a timely manner Attend college or meetings with your course assessor when required Complete of the job training where required Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices Help provide an excellent experience and Service for our supporters Help identify, develop and build effective relationships with colleagues within the team and other departments Foster effective relationships internally and externally to engage with a range of audiences and individuals You will also be an ambassador for the apprenticeship scheme Responsible for maintaining systems and records Responsible for fostering effective relationships with supporters and colleagues across the organisation

Training:
Office Based On and Off the Job Training Business Administrator Level 3

Training Outcome:

Support Services is the gateway to many positions within the Trust. It can lead to numerous positions. Previous Apprentices have gone on to become People Partners, Quality Leads, Membership Journey Managers and Legacy Officers.

Employer Description:
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Working Hours :
8.30am - 5.00pm, Monday - Friday.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative