Level 3 IT Solutions Apprenticeship - Enrich Learning Trust

The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.

Resolving IT issues and service requests via the central helpdesk Installing, maintaining, and troubleshooting hardware, software, and network infrastructure Managing user access to school systems and networks Supporting cybersecurity and compliance with GDPR and data protection laws Assisting staff and students with IT-related queries and training Contributing to IT projects and supporting system upgrades Installation of hardware and software on workstations Maintain online services that extend the school network, such as Microsoft 365 and MIS etc Setting up new users onto the network and online services. Remove users from these systems when they have left the school Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed To function as an escalation point for tickets requiring local on-premise involvement to resolve Offer support to other team members to help them troubleshoot and resolve incidents and service requests Proactively inform stakeholders of changes, issues and resolution times Perform tasks set out by the Digital Lead Setting up new equipment Assisting staff and pupils with software and hardware Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters Minor repairs to hardware Security marking and keeping an inventory of equipment As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices Identify and inform areas that will improve school IT security

Training:
IT Solutions Technician Level 3 Apprenticeship Standard Apprenticeships include time away from working for specialist training You’ll study to gain professional knowledge and skills

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
Monday - Thursday, 8.00am - 4.00pm (30 minute break). Friday, 8.00am - 3.30pm (30 minute break).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience,Knowledge of networking system,Use of Microsoft Office