Customer Care Apprentice

Assisting with admin tasks and data entry utilising Microsoft Office and other programmes Answering overflow calls during busy periods, answering emails to help our awesome dealers with any queries they have Creating cases on our in house CRM to make sure our dealers are kept up to date with any ongoing queries You will be pro active in offering guidance and best practice ideas when speaking to our dealer, always being friendly, helpful and living our Click Dealer values

Training:
Customer Service Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1 20% off the job training Functional Skills if required

Training Outcome:

Could lead to a permanent position for the right person.

Employer Description:
In today’s dynamic Motor Dealer environment, Click Dealer understand the importance of new, innovative solutions to improve dealer performance and build customer loyalty. We have over 20 years’ experience, with over 1,700 dealership clients and a portfolio of award-winning products including: websites, dealer management systems, lead management, stocking solutions, finance technology and lead generation SEM services.

Working Hours :
Monday - Friday, 09:00-17:00.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working