Customer Services Assistant Apprentice

Understand the needs of customers and deliver the best possible outcomes through excellent customer service Provide support and training to customers using information communications technology (ICT) equipment and software Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion Oversee and provide customers with guidance in the use of self -service equipment Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation Contribute to the compilation of statistical returns, and any other general administrative duties Responsible for locking and unlocking, as necessary, acting as keyholder Specific individual and shared targets and objectives are defined annually within the performance management framework

Training:
Customer Service Practitioner Level 3 Apprenticeship Standard

Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant

Employer Description:
At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.

Working Hours :
Please note that this role will require weekend working. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience