Business Admin Apprentice

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Filing and retrieving paperwork Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Training:

This is a work based apprenticeship with the support of a Wiltshire College and University centre assessor. 

Training Outcome:

Upon successful completion of the apprenticeship programme, there may be the option to progress into a full-time team member in the admin/reception team.

Employer Description:
We are a forward-thinking and thriving training practice rated as outstanding by CQC. We believe in clinical excellence, working in a supportive, engaging environment which focuses on patient centred care. We currently have a patient population of around 13,000 patients; this has increased by around 25% in the last six years and further growth is expected with new developments in the area. Our main surgery is based in Combe Down and we run a branch surgery at Odd Down.

Working Hours :
Hours to range between 8.00am – 18.00pm - Monday to Friday 30 minutes unpaid break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental