IT EUC Lifecycle Apprentice

Build and configure end-user devices:

Arrange break-fix repairs with external service partners Build upon our break fix offering, with process and controls. Continual service improvement: Identify and drive forward improvements to process / service Field incoming service desk incidents and requests Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform Maintain our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents Escalate issues to 2nd/3rd Line and Major Incident teams when required Deal with / manage third parties for ‘expert’ level support for specific requirements Action procurement requests for IT equipment, applications, and internet services Maintain IT Documentation and Knowledge base Document troubleshooting procedures Document known fixes Create / contribute to end-user training guides Be aware of and escalate security concerns or flags identified promptly

Training:
IT Solutions Technician Level 3 Apprenticeship Standard An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
You will join the McLaren Apprenticeship Constructing Futures Programme where you will network and build relationships with other Apprentices across the company, giving you a broader scope of the business while working towards a interpersonal / communication skills curriculum You will have the option to progress to a degree level apprenticeship to further enhance your knowledge and understanding and gain a higher-level qualification Be able to join our Professional Chartership Support Programme and work towards gaining professional chartership and gain ongoing support for your continuous professional development (CPD)

Employer Description:
McLaren group was established in 2001 and operates in construction, property and development in the UK and UAE. We are passionate about creating spaces that inspire and serve customers in the private and public sector. Our core markets include commercial offices, mixed-use buildings, residential, retail, education, distribution and logistics, hotels and leisure.

Working Hours :
Monday - Friday, between 8.00am - 5.00pm. Exact shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience