Apprentice Service Advisor - Hyundai Birmingham

Training to provide excellent customer service and support the service department's daily operations Liaising with customers via telephone and face-to-face. Supporting administration duties within the service department Welcoming customers to the service department and assisting with their enquiries Learn to coordinate with technicians to understand repair needs and service requirements Provide customers with information on available service options and parts Gain knowledge on warranty protections and cost-saving solutions Helping to manage workshop scheduling and workflow Notifying customers on service updates and vehicle times Developing communication skills to liaise effectively with customers, technicians and senior management

 

 

Training:

Level 2 Customer Service Practitioner, including Functional Skills if required.

In-house training.

No day release.

Training Outcome:

Can progress withing the organisation within Business Administration or Team Leader.

Employer Description:
Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.

Working Hours :
Monday- Friday 8.00am-5.00pm. No weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience