IT Apprentice

Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients with open tickets. Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems. Managing the client’s expectations with ongoing tickets. Ensure all client-related problems are logged correctly. Inform the Lead Engineer of any tickets requiring escalations.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average There is a strong possibility of gaining a full-time role once you have successfully completed the apprenticeship

Employer Description:
Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting. Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Customer care skills,Problem solving skills