Apprentice 1st Line Support Technician

Help staff with password resets, login issues and basic software support Log and track support tickets using our service desk system Escalate more complex issues to 2nd/3rd line or external suppliers Build and configure new phones and devices Keep support records and asset lists up to date Support onboarding by helping new starters with tech setup Learn how to troubleshoot hardware, software, and network issues Work with the team to spot patterns and help reduce common problems

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

There is a full-time role available at the end of the apprenticeship, along with an opportunity to progress to a higher level of study, such as Network Engineer Level 4.

Employer Description:
"As one of the UK’s leading providers of complex care at home, we deliver individualised, person-centred packages of care. Our focus is to improve our clients’ quality of life and enable them to live successfully at home."

Working Hours :
Monday - Friday, 9.00am till 5.30pm (1-hour unpaid lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative