Dispensary Assistant - Customer Service Apprentice

As a Customer Service Apprentice at Sharnbrook Surgery you will be responsible for undertaking a wide range of reception duties and the provision of administrative support. Duties can include but are not limited to:

Supporting the dispensary, medication collection from dispensary Stock checks Booking appointments Processing of prescriptions (electronic and hard copy)

Alongside this role you will work towards achieving a Level 2 Customer Practitioner qualification.

Key roles and Responsibilities:

You will assist with the processing of incoming and outgoing prescription requests Welcome patients and visitors to the practice, directing requests appropriately including the dispensary window You will be filing and storing records as required. As well as photocopying any necessary documentation To contact patients regarding prescription requests and collection of medication from the dispensary Ensuring the input of accurate data into the patient’s healthcare records as necessary Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Help the dispensers with the packing of prescription medicine You will help to maintain a clean, tidy, effective working area at all times including the dispensary stock area Help with stock control under the instruction of the dispensers Support all clinical staff with general administrative tasks as requested Assist with the monthly claim to the Prescription Pricing Authority (PPA)

Training:

Level 2 Customer Service Practitioner.

Training Outcome:

Upon successfully completing the apprenticeship, the practice is looking to develop the role into a fully trained dispenser.

Employer Description:
Sharnbrook Surgery offer Chronic Disease Management, Dressing Clinic, Family Planning, Hearing Aids, Maternity Care, Phlebotomy, Physiotherapy –Self-referral, Sexual Health, Smoking Cessation, Weight Management.

Working Hours :
Monday to Friday (core hours are 08:00 - 18:30)

Skills:
communication skills,Confident,Good time keeper,Motivated