Customer Service Apprentice

Job purpose:

To provide receptionist duties under the direction of the Central Team. To provide administrative support to other departments within the practice. To contribute to the effective and efficient running of the office. Undertake reception duties, answering telephone calls, redirecting calls and /or taking messages.
To undertake routine administrative duties in relation to the organisation as and when required. To provide administrative support in relation to the production of specific materials e.g. letters, memos, minutes etc. Liaising with Solicitors and diary management. Provide routine receptionist/administrative support e.g. photocopying, filing, emailing, etc. Maintain manual and computerised records/management information systems. Deal with face to face enquiries and signing in visitors. Operate office equipment e.g. photocopier, shredder, scanner, etc. To work as part of a team and always support the role of others contributing to the overall work and ethos of the central team. To undertake personal development through training and other learning activities including performance management, as required. Be aware of and comply with policies and procedures relating to health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.

Training:

The customer service apprenticeship requires students to complete 4 days a week at zenith lawyers and 1 day a week at Blackburn College.

Training Outcome:

Business Administration Level 3 or permanant position.

Employer Description:
Located near the Center of Blackburn Zenith lawyers are known for providing a range of legal services to individuals and businesses. They pride themselves on offering expert advice with a personal touch.

Working Hours :
Weekday working, 37.5hrs per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Creative,Initiative