Customer Service Apprenticeship

The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.

 

In depth training will be provided in all sales areas.

Key Responsibilities:
·       Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.

·       Assist with the collation of Test Certificates daily.

·       Raise sales orders and pass onto production planning for allocation and planning.

·       Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.

·       Engaging with new customers and contacts.

·       Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.           

·       Highlight to line manager any stock problems that arise.

·       Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.

·       Any other duties as required by the business.

Training:

Level 2 Customer Service Practitioner

Training Outcome:

On successful completion of Year 1 (Customer Services L2) then a second year may be offered (Customer Services L3)

Employer Description:
ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services. Do you want to create and build tomorrow’s world? The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!

Working Hours :
35 hours per week 9.00 am – 5.00 pm Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative