Daimler Trucks Parts Advisor Apprenticeship

Rygor Auto is a multi-award-winning business, owned by Rygor Group - a UK Best Workplace™ for two years running, a UK Best Workplace for Wellbeing™ two years on the trot, a certified Great Place to Work® 2022, 2023 and 2024, and a UK Best Workplace for Development™.

At Rygor Auto, we have an established Apprenticeship programme and work with Daimler UK to train Team Rygor’s next generation of Parts Advisors.

We are looking for the next gen of Team Rygor to join our business. So, if you are committed to career development, want to find a role you’ll love, work for an award-winning business with an expert and inclusive team and get paid to learn – please apply to join us as a Rygor Parts Apprentice!

As an apprentice Parts Advisor, you will play an integral part within a fast-paced working environment, working with Workshop colleagues and external customers.

Roles and Responsibilities include, but are not limited to:

Handling, storing, and receiving stock Identifying, sourcing, and ordering parts - Checking incoming stock against delivery notes and storing stock in the correct locations Being the first point of contact both face to face and over the telephone and delivering excellent customer service - Their customers expect a high level of service and parts expertise, and they don’t like to disappoint Supporting customers and workshop staff with any queries Processing cash and card payments for customer parts Ensuring quality is maintained throughout all stages to exceeding customers’ expectations Building positive relationships with customers

Our apprentices benefit from:

Dedicated and experienced expert mentors for one-to-one on-site support Access to Rygor’s in-house, award-winning Training and Development Programme A full yearly apprentice events calendar Branded uniform Rygor’s established Reward and Recognition Programme, including our annual Group Awards, ‘just because’ treats, a laptop awarded at the end of Year One (to support further learning and development) and a birthday cake on your first Rygor birthday Physical and mental wellbeing support resources Team Rygor activities and events

Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level

Training Outcome:
Rygor Auto supports all their apprentices with developing the skills needed to become fully qualified and competent individuals with a secure vocation A Daimler trained apprentice will become a top class asset to their business for years to come

Employer Description:
Rygor Auto has 11 authorised Mercedes-Benz Van and Truck branches located across the UK, committed to selling and maintaining commercial vehicles. Having started life in the 1960’s as a family haulage business in the Mendips, Rygor Group originally became an authorised Mercedes-Benz repairer in the 80’s and became a full Dealer shortly afterwards. Rygor Auto was delighted to be announced as winners in the ‘Franchised Dealer of the Year’ category at the 2019 Commercial Motor Awards, ‘Van Dealer of The Year 2021’ at the WhatVan? Awards and Customer Service Provider of the Year at the 2022 WhatVan? Awards.

Working Hours :
Monday - Friday, 08:00 - 16:30 with a 30 minute unpaid break each day

Skills:
Communication skills,Enthusiasm to learn