Assessment Officer

About the Role

Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.

As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.

Key Responsibilities

Accurately process income-related claims and assess financial circumstances in line with legislation and council policy

Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing

Provide guidance and technical advice to residents on financial assessments and collection services

Maintain accurate records and support the delivery of service improvements

Collaborate with managers and other teams to ensure a seamless, integrated service

Contribute to projects and continuous service development within the Assessment Hub

What We’re Looking For

Essential:

Proven experience in financial assessments or income collection services

Ability to work as part of a flexible, multi-skilled team

Excellent customer service skills with the ability to manage sensitive conversations

Strong IT skills and the ability to quickly learn new systems

Good written and verbal communication skills

Commitment to continuous professional development

Desirable:

Knowledge of local authority benefits systems and welfare legislation

Relevant qualification in business administration or local government services

Why Work With Us?

Be part of a team that’s central to ensuring fair access to financial support across Enfield

Opportunity to influence service delivery and contribute to innovation

Gain experience in a large, forward-thinking local authority

Hybrid working options available (subject to service needs)