Customer Service Apprenticeship

Duties include but not limited to:

Answering the phones Taking messages/enquiries Liaising internally with solicitors Dealing with enquiries Admin duties Sending emails to courts and other services Meeting and greeting clients Taking clients to the conference room Scanning Photocopying Opening and closing files on the database Booking prison visits Outbound calls Creating file packs for solicitors

Training:
Customer Service Level 2 Practitioner Apprenticeship Standard Weekly off-the-job training Blended learning sessions either virtual or within the workplace Functional skills, Maths & English (if required)

Training Outcome:
There will be the opportunity to gain full-time, permanent employment after successful completion of the apprenticeship

Employer Description:
Sundip Murria Solicitors are a firm of solicitors based in Willenhall, West Midlands.

Working Hours :
Monday to Friday – in office 9am – 5:15pm. 1 Hour lunch.

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative