IT Apprentice Service Desk Advisor
To assist with answer calls, emails and customer portal jobs coming into the IT Service Desk, logging and allocating them using the call logging software and carrying out first line support as appropriate
To maintain IT Services records and Databases including
Printer consumables
Customer details
Resource requests
Configuration items
Mobile phone user records
Asset records
To ensure software licence details are up to date and readily available
To issue mobile devices to customer base
To be an effective member of the IT Services team
To support Service Desk projects
To maintain awareness of and adhere to current Service Desk procedures
To produce Service Desk documentation in liaison with the IT Service Desk Co-ordinator
To provide a professional customer service to both internal and external customers
To ensure that quality standards are set, monitored and reviewed within the section
To demonstrate flexibility in responding to changing demands in personal, sectional or the Colleges workload
To take responsibility for one's own professional development and continually update as necessary
To comply with Equal Opportunities policies and to assist in the development of Equal Opportunities
To comply with all Health & Safety, Child Protection & Safeguarding, Risk Management policy and legislation in the performance of the duties of the post
To take reasonable care of your own health, safety and welfare and that of any other person who may be affected by your actions or omissions whilst at work. You are also required to co-operate with the College to enable it to fulfil its legal obligations Appropriate information, instruction, training and supervision will be provided to enable you to perform your duties in a manner that is deemed safe and without risk to health
To comply with all aspects of the Data Protection Act
To adhere to the College’s Computer Network Acceptable Use Policy
To undertake risk assessments for any new activity and to ensure risk assessment checks are carried out for any ongoing activity
To carry out any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the job
Training Outcome:
Opportunity to stay within your current role and become a full-time member of the team, with internal progression routes in the IT department through further experience and IT qualifications.
Employer Description:
Derby College is a prominent further education provider located in Derbyshire, England. It offers a wide range of courses and training programs across multiple campuses, including Derby, Ilkeston, and Morley. The college is part of the Collab Group, which consists of high-performing further education institutions.
Working Hours :
Monday to Friday, 08:30 - 17:00. Exact shifts to be confirmed. 30-minute lunch break per day.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Enthusiasm,Motivation