IT Support Apprentice - Furze Down School

In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which means no evening or weekend study is required!

You will work towards being able to undertake the range of duties listed below:

To provide support on hardware/software and peripherals including Windows, Microsoft Office & 365, Exchange, SIMS.net, etc.  To carry out general network administration duties e.g. create/modify users, security groups, group policies, file & printer shares, backup and restoration  To ensure all devices are filtered, managed and monitored, ensuring all relevant updates are applied in line with current Keeping Children Safe in Education guidance  To perform general troubleshooting for problems in classrooms around the site  To carry out installation, fault diagnosis and regular maintenance of all hardware and software  To maintain an up-to-date asset register of all hardware and software, ensuring the school remains compliant at all times with licensing legislation  To support staff and students on the agreed learning platform to support learning  To set up for events and attend such events to support when necessary  To document all jobs on the IT support helpdesk

Training:

You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. 

Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful. 

The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: 

Knowing your customers             Providing a positive customer experience Meeting regulations and legislation         Systems and resources Working with your customers/customer insights Dealing with customer conflict and challenge     

Training Outcome:

We cannot guarantee a permanent position following completion of the apprenticeship, however this is a great opportunity to develop transferrable business service skills.

Employer Description:
At Furze Down School our vision is to: Create a Centre of Excellence for Special Educational Needs through our Specialism in Communication and Interaction; Raise the profile and status of children with Special Educational Needs, and to give support to their families and carers; Inspire and empower children and young people with SEN to become ambitious and aspirational for their futures; foster curiosity and a love of learning alongside the development of the key concepts, knowledge, skills and attributes important to being able to flourish in life, learning, work and leisure.

Working Hours :
30 hours per week (08.30 - 15.00). Term time only.

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills