PCN Business support administrator apprentice

General:

To carry out the duties and responsibilities of the post to the best of your ability and in accordance with organisational policies. To maintain personal professional competency, including appropriate development. Make a positive contribution to excellent communications across the PCN Demonstrate commitment to developing a culture that promotes equality and values diversity. Maintain appropriate security and confidentiality of information and data, both within Worcester City PCN and its partners. Organising a variety of events and meetings Maintaining and updating the website and social media.

PCN Administration:

Acting as a point of contact for the network, ensuring that all contact with the business is dealt with and responded to effectively and ensuring that information is passed on to appropriate team members. Plan and carry out activities to agreed timescales, respond to, and follow up actions as required by email, social tools, telephone, and to provide the necessary documentation. Ensure all registers are and up to date, including risk registers, asset register, and policy trackers. Support the production of performance reporting documentation. Maintaining a library of policies and protocols, including maintaining version control and updating staff on changes where relevant. Support hiring managers with recruitment activity, including planning and overseeing induction for all new starters, ensuring all checks are returned and is compliant within relevant legislation, and ensuring probationary periods are proactively managed and documented by recruiting managers. Provide financial administration, including using finance systems to produce or log invoices. Provide administrative support to the Clinical Director and PCN staff, including ARRS (Additional Roles Reimbursement Scheme) members, coordinating annual leave, sickness, timesheets, training requests, new staff site induction, computer ordering, equipment ordering among other PCN administrative requirements  Support our data team with EMIS support To complete EMIS searches as required by the PCN  Organise meetings and Agendas for the Primary Care Network board meeting, including event bookings. Collate and edit newsletters and publications for the PCN groups.  PCN Event Management – to include training events

Training:

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year, offered to all apprentices on the programme.

Training Outcome:

Potential for full-time role upon successful completion of the apprenticeship.

Employer Description:
Worcester City Primary Care Network is a group of 9 GP Practices in the city of Worcester. We work together with our primary care partners and community organisations to provide easy access to the healthcare that our community needs. Since the beginning, we’ve been supporting our GP Practices and aiding them in providing the highest standard of patient care possible. Without our local NHS providers, the community wouldn’t be able to receive the care and advice they deserve.

Working Hours :
9am-5pm Monday to Friday. Very occasional Saturdays.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Team working,Initiative,Interpersonal skills,Negotiating skills,Confidentiality,Analyse technical information,Flexible,Work under pressure,Self-motivated,Adaptable