Customer Services Apprentice

General administrative tasks, including scanning, emails, typing and entering data correctly To deliver accurate, effective and efficient services to ensure customers are satisfied with the service provision Help deliver a level of operating performance that enables retention of existing contractual agreements and a solid
base and reputation to gain further business Build sustainable relationships and trust with customer accounts through open and interactive communication Manage large amounts of incoming phone calls and direct those calls accordingly Identify and assess customers’ needs to achieve satisfaction.
7. Keep records of customer interactions, process customer accounts, prepare certificates, and hand over documents
following installations Prepare maintenance agreements and issue service documents Ensure customer complaints are recorded and forwarded to the compliance function, as per the policy Ensure positive feedback from customers is recorded and forwarded to the compliance function, as per the policy Provide accurate, valid and complete information by using the right methods/tools  Meet customer service team quality standards by handling customer interactions via various communication
methods Liaise with customers to understand their requirements, issues, ensuring they’re able to make final payments Follow business processes, guidelines and policies Fully aware of all company policies and committed to meeting the objectives of these strategies Further tasks/responsibilities as arising on an ad hoc basis

Training:

Training will take place within the workplace with the remote support of a dedicated tutor as well as management within the organisation.

You will be required to complete relevant learning, 1-2-1 sessions and assessments within your working hours, times and dates will be agreed in advance between yourself, your manager and the tutor.

Training Outcome:

This is an exciting opportiunity to joing a family run organisation looking to grow.

The apprenticeship offers full time employment and further career progression routes for the right candidate.

Employer Description:
Infinite Fire and Security are a central UK based company with over 20 years experience in the Fire and Security industry. We offer nationwide coverage, with dedicated Fire and Security experts on hand 24/7. At Infinite Fire and Security we know you want more than just the highest quality fire safety and security products. You want the ultimate peace of mind that comes from knowing your company’s future is in safe hands. And that is what we deliver. We only employ experienced and qualified engineers. That is why all our products are competitively priced and come guaranteed. It is why we put customer service at the heart of everything we do.

Working Hours :
8:30am - 5pm Monday to Friday with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working