Business Administration Apprentice

As a Business Administration Apprentice at Flagship Services, you will contribute to addressing the housing crisis by supporting the delivery of efficient and effective repairs and maintenance services. This role combines on-the-job learning with academic development through a Level 3 Apprenticeship in Business Administration.

The key responsibilities include:

Administrative support

Provide administrative support across multiple workstreams, including:

Responsive Repairs Voids Priority Works Team Customer Engagement Assist in planning and scheduling works to ensure timely service delivery

Customer and Stakeholder Liaison:

Communicate effectively with internal teams and external customers to coordinate services and resolve queries Maintain a customer-focused approach in all interactions, ensuring a high standard of service

Systems and Data Management:

Update and maintain internal systems and records accurately and efficiently Support the development, implementation, and improvement of administrative processes to enhance operational efficiency

Teamwork and Independence: 

Work both independently and collaboratively within the operations team Embrace the company’s culture of continuous improvement and contribute ideas for enhancing service delivery

Apprenticeship Commitment:

Participate fully in the Apprenticeship Programme, including attending college and completing all coursework and assignments to a high standard and on time Continuously develop knowledge and skills relevant to business administration and the housing sector

Training:

For the full apprenticeship, learners will complete:

 Level 3 Business Administrator Apprenticeship Standard.  Level 2 Functional Skills in English.  Level 2 Functional Skills in Maths.

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

 

Training Outcome:

A position may be available for the right candidate following successful completion of the apprenticeship, including ongoing personal development within the Operations Team. Access to training through Flagship Academy.

Employer Description:
We build homes, let, improve, and maintain them. We don’t simply want to make a difference to our tenants and their communities – we want to solve the housing crisis too. To help us, we build homes for sale, reinvesting any profit we make where it’s needed most - we call it profit for purpose. By spending money wisely, improving relentlessly and working together in partnership with other businesses, housing associations and local authorities, we can fulfil our vision. As Flagship, we can make a difference, but together we can solve the housing crisis.

Working Hours :
Monday to Friday, 08.00 - 17.00.

Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Follow detailed instructions