IT Support Technician Apprentice

Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students Log and monitor IT faults through the school’s service management system, ensuring they are resolved promptly and efficiently Install, configure, and update software and hardware across the school’s IT infrastructure under guidance Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices Support the administration and management of e-learning platforms and educational software used by students and staff Conduct basic repairs and troubleshooting on IT hardware and devices, escalating complex issues when necessary Ensure IT equipment and systems are well-maintained, secure, and functional to support teaching and learning Collaborate with staff and IT team members to identify IT needs and suggest practical solutions Maintain accurate records of IT issues, maintenance, and inventory to support operational effectiveness Communicate clearly and effectively with users, offering technical advice and support in a professional manner

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns with and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Employer Description:
Horsforth School is a vibrant, successful and ambitious school located in Horsforth Leeds. The school prides itself on opportunity and achievement for all. Our curriculum is values driven and this is at its heart. For our 1600 students, Horsforth School provides an engaging environment of discovery and growth. For our colleagues too, this setting offers some great benefits. Located in North-West Leeds, the school is just five miles from the city centre with its thriving retail, leisure and cultural facilities, yet on the edge of open countryside. York, Harrogate and the Yorkshire Dales are within easy reach.

Working Hours :
Monday to Thursday 8am to 4pm and 8am to 3.30pm on Fridays.

Skills:
Keen to learn