Apprentice Patient Advisor

Welcoming patients and visitors to the practice in a polite and professional manner. Answering telephone calls, dealing with patient queries, and signposting appropriately. Managing patient registrations and updating personal information accurately. Handling incoming and outgoing correspondence, including emails and post. Supporting GPs, nurses, and other team members with administrative tasks as needed. Processing repeat prescription requests in line with practice procedures. Maintaining confidentiality and professionalism at all times. Following data protection guidelines and adhering to NHS and practice policies. Assisting with general housekeeping duties to ensure the reception area remains clean and welcoming.

Training:

Four days in the workplace and one day a week at Warrington & Vale Royal College (Warrington site). 

Training Outcome:

Upon successful completion of the apprenticeship, we will support you in securing a permanent role- either within our practice, if a suitable position is available, or by helping you explore opportunities elsewhere. This includes providing references, guidance with job applications, and career advice to support your next steps, whether within the NHS or beyond. Our aim is to ensure you leave the programme with valuable experience, confidence, and a strong foundation for your future career.

Employer Description:
Latchford Medical Centre is a well-established GP surgery providing high-quality, patient-centred care to the local community. As the first point of contact for routine healthcare and preventative services, we play a vital role in supporting the ongoing health and wellbeing of our patients. Our dedicated team works collaboratively to deliver a wide range of services—from health checks and vaccinations to managing long-term conditions—with compassion, professionalism, and a strong focus on continuous improvement. As a Medical Receptionist, you will play a vital role in delivering high-quality care and a positive patient experience. You will be the first point of contact for patients, both in person and over the telephone, and will support the smooth day-to-day running of the practice. You will be working in a fast-paced environment where strong communication, attention to detail, and excellent customer service skills are essential. Full training will be provided, and you will be supported throughout your development in the role. As a Medical Receptionist Apprentice at Latchford Medical Centre, you will be the first point of contact for patients, providing a friendly and professional service both in person and over the phone. Your role will involve booking appointments, managing patient records, handling enquiries, and supporting the wider clinical and administrative team to ensure smooth day-to-day operations. This is a varied, rewarding role where you’ll gain valuable experience in primary care while working towards a recognised qualification.

Working Hours :
Monday - 9:30 - 18:30 Tuesday - OFF Wednesday - 9:30 - 18:30 Thursday - 9:30 - 18:30 Friday - 9:30 - 18:30

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly and approachable,Discreet and professional,Flexible and adaptable