Guest Relations Ambassador

GUEST RELATIONS AMBASSADOR - MACAU

 

We are on the hunt for an experienced Guest Relations Ambassador for one of our client's in Macau. The Guest Relation Ambassador will be responsible for for delivering the finest quality of guest experience combining the performing tasks of Front Desk and Concierge Attendant. This position is instrumental in creating an environment that executes quick, efficient service and above all create a "WOW" factor to delights guests.

 

We are looking for someone with high energy and great personality.

 

Responsibilities included but not limited to:

Confirming travel arrangements and making adjustments for late checkouts and early check-ins as neededReviewing arrival lists to identify guestsGreeting guests and serving as a point of contact for handling their needs throughout their staysProviding information about services, amenities and local attractionsRecording all customer interactions in a logbook or customer relationship management software programEmpathizing with upset guests and helping to resolve their issuesAssisting other staff members with maintaining coffee and breakfast areas in the lobby

 

Ideal candidate: 

Active listening skills to understand guests’ needs and desiresProblem-solving skills to offer solutions when guests lodge complaintsStrong oral communication skills to interact with guests and coworkersAttentiveness to detail to properly log guest interactions and create welcome packetsRobust knowledge of the local area to make dining and activities recommendationsMultitasking skills to attend to the needs of multiple guests at once

 

Salary package: up to USD2500 +benefits