Digital Support Technician Apprentice (Hull City Council)

To ensure excellent customer service Monitor the Assyst Ticketing system to resolve calls at first point of contact Receive phone calls from users requiring support Remote support to customers (Troubleshooting) To interrogate Specific ICT systems and process a range of routine and sensitive information

Training Outcome:
The role offers the opportunity to progress into suitable roles with the organisation

Employer Description:
Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.

Working Hours :
Monday - Friday. Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Computer literate,Microsoft Office products,Have a professional manner,Clearly spoken,Professional telephone manner,Interest in IT,Self motivation,Flexibility,Prioritise own workload,Meet deadlines,Time management,Ability to work independently