Customer Services Apprentice

Commitment to our Delivering Excellence programme Providing excellent service and support, to agreed standards for our customers and publishers, taking ownership of all queries Answering the phone in an efficient, positive and friendly manner Working within our ticketing system Manipulating Excel documentation and converting other document formats to Excel Resolve and respond to orders, queries and claims promptly, accurately and legibly Facilitate the continuous improvement of processes carried out within the department and maintaining the related training documents Assist with the resolution of action points arising from Publisher Liaison Meetings Escalate all issues which cannot be easily resolved to your Lead Coordinator or Manager Work with your team to support and share knowledge Attend and fully participate in team meetings Attend any training courses that the Lead Coordinator or Manager feels would be beneficial to your career development Conduct oneself in a positive manner Promote and maintain the correct standards of health and safety within the workplace

Training:
Monthly online workshops and meeting with their tutor throughout the duration of the programme Training will take place online

Training Outcome:

Successful completion of the Level 3 qualification, rotating round different departments within the company (including Key Accounts, Publisher Services, Credit Services and Finance) and progressing within your role.

Employer Description:
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

Working Hours :
Monday to Friday 9am to 5pm (1-hour for lunch).

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness