Business Administrator Apprentice

Helping patients in person and on the phone with appointments, queries, and prescription requests.

Using the patient's computer record and other systems to communicate and accurately input and extract information. 

Being a central point of contact helping coordinate and integrate good healthcare delivery by the Team. This includes Doctors and Nurse Practitioners, Nurses, Secretaries and Admin, and outside agencies such as District Nurses, nursing homes and hospitals. 

Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients, and collecting basic information from them, and lots more! 

One of the key elements is being a good colleague and team member, helping each other and the patients. Training will be available. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Possibility of a full-time role upon successful completion of the Apprenticeship.

Employer Description:
We are a busy GP practice in Sunderland looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant, and professional, and be good with people. You will be working alongside experienced colleagues. You will learn new skills and every day is different, combining telephone, face to face contact and using our EMIS computer systems. Teamwork is very important, and you will be central to the smooth running of the practice, which will in turn support you.

Working Hours :
Full-time. Days and times to be confirmed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,IT,Non judgemental,Patience,Problem solving skills,Team working