Customer Service Apprentice

Download Customers monthly invoices ensuring accuracy Full training in completing draft bill reviews Pivot itemised usage Answer and transfer calls; efficiently handling inquiries and directing calls to appropriate departments Working within an experienced team building rapport with regular clients on a regular basis Training given to analyse monthly invoice reports

Training:
Customer Service Practitioner Level 2 - https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1 20% off the job training

Training Outcome:

Could lead to a permanent position for the right person.

Employer Description:
Originally focussing on business customers in Staffordshire and its surrounding borders. We now service customer throughout the UK. Based in the heart of the country with a prime location of Staffordshire, Albion is an independent provider of business communications. Albion is built upon integrity and diligence, and we believe that we are not simply another supplier but an extension to your businesses function.

Working Hours :
Monday - Friday, 30 hours per week. Shifts TBC.

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative