Customer Service Practitioner Apprentice

Dealing with customer enquiries, phone calls, orders Speaking and building rapport with customers to try and find out information from them that will create sales opportunities Business to business sales Proactively calling businesses to fact find about them to understand their needs Tracking projects and chasing down start dates and to find out who the work will be awarded to Quoting customers on construction consumables (full product training given) Following up on quotations to secure orders Dealing with reactive customer enquiries / phone calls to service a customer’s needs Processing orders Build and manage an account base to get businesses continuously spending Proactively calling businesses to fact find about them to understand their needs Tracking projects and chasing down start dates and to find out who the work will be awarded to Quoting customers on Construction consumables (full product training given) Following up on quotations to secure orders Dealing with reactive customer enquiries / phone calls to service a customer’s needs Build and manage an account base to get businesses continuously spending

Training:

As part of the apprenticeship you will be required to attend Sheffield City College on day release. 

Training Outcome:

Upon successful completion of the apprenticeship, this may lead to becoming a key member of the sales team on a permanent basis. Financial rewards will grow in line with performance.

Employer Description:
Grayson (GB) Ltd are a multi-award-winning supplier of building products for masonry facades. We have grown to become the UK’s number one supplier of sundries to main contractors and masonry sub-contractors. Grayson’s experienced and knowledgeable experts regularly help contractors, sub-contractors, architects, and engineers navigate the vast array of options available to them and ensure correct product selection. Our highly respected specialists strive to deliver an unparalleled level of service and a unique stress-free approach to the procurement of building products. We understand that a true partnership goes beyond price; it’s about delivering exceptional value. With over 50,000 standard products instantly available from stock, Grayson ensures your project remains on time and on budget throughout the build process.

Working Hours :
8.00am - 5.00pm, Monday - Friday, with 1 hour for a lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience