IT Support Apprenticeship

Work alongside the experienced IT team whilst learning all aspects of the role and the systems used within the organisation Administration and maintenance of desktop and server hardware and software systems, including directory services, operating systems, Microsoft 365 and database systems Administration and maintenance of the company network, including switches and Wi-Fi access points Creating, distributing, and maintaining user accounts and profiles, including remote/local access accounts and cloud system accounts Deal with enquiries and communicate effectively with customers, colleagues and internal/external personnel Assigning and revoking company equipment including laptops, smart phones, and access tokens To ensure accurate record keeping using IT systems To follow processes and procedures within the IT Service and assist in updating these when appropriate To work in line with ‘best practice’ ensuring compliance to relevant policies and to ensure compliance with regulatory standards To maintain confidentiality and discretion Assist in general administration and support

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
The successful candidate may be offered full-time employment

Employer Description:
Crowder Consulting is a professional business of consulting engineers, software developers and data analysts. We are positioned in a niche area of the water industry providing solutions to save water and protect the natural environment. Through our leading Water Network Management System, Netbase, along with our engineering consultancy and data analytics services, we support UK and international water operators in optimising their network management and responsibly minimising water losses.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Organisation skills,Number skills,Analytical skills,Team working,Initiative,Confident telephone manner