Concierge Apprentice

Edmonton Leisure Centre is set to become a future GLL flagship facility, and we're looking for ambitious, people to join us in this exciting new chapter. This is a rare opportunity in the early stages of a major £5M+ redevelopment that will transform the centre and deliver incredible services to the community. As the driving force behind this transformation, you'll join a dynamic team and be part of building an exciting programme from the ground up, creating a centre that meets the evolving needs of the community.

You will need to be the person who thrives in a busy environment and will be unfazed by the variety of the role. Our concierge role is varied and could be doing anything from customer service and taking bookings to ensuring the general safety and cleanliness of areas and equipment to ensure our customers get an exceptional experience.

What you'll do:

· Being the first point of call for customers

· Answer incoming calls to the centre

· Deal with transactions including setting up direct debits and cash handling

· Dealing with membership enquiries including selling memberships to customers

· Deliver first-class customer service

· Answer customer queries

· Setting up equipment

· Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre

What your apprenticeship includes:

A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress

A mixture of on and off the job training, including workshops and webinars

Reviews every 12 weeks with your Line Manager and apprenticeship trainer

The chance to get Functional Skills in English and maths (if you don't already have GCSE)

Training:

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

Training Outcome:

GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.

Employer Description:
Edmonton Leisure Centre, right in the heart of Enfield, is reopening from April 2025 following a major investment. We're currently giving the gym, fitness class studio, group cycle studio and all communal areas a complete refurbishment, creating fresh, modern spaces ready to welcome you back.

Working Hours :
40 hours a week, Exact shifts to be confirmed - Including Early mornings, Evenings and Weekends

Skills:
Team Working,Organisation Skills