Warranty Services Apprentice

Your key tasks and responsibilities will include:

Staging and configuring a variety of retail hardware including workstations, servers, printers, networks and vendor specific hardware and software. Building system databases with customer information. Repairing equipment when required. Logging all support desk interactions in our ticketing system. Escalating problems to other departments as needed. Repair POS hardware, including registers, printers, scanners and handheld devices. Work with partners to make in-warranty repairs. Coordinate with external Companies where items need to be sent away for repair. Configure Customer equipment to their specification. Update work progress on our ticketing system.

Training:

Delivery model:
• Work-based training with your employer
• Day release during term time (approximately 1 day a week for 1 year)
• Regular meetings with your training coordinator to monitor progress and well-being
• Approximately four on-site assessment visits per year
• Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
• Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:
• Level 2 Functional Skills in English and Maths (if required)
• Level 3 Information Communications Technician Apprenticeship

End Point Assessment:
• Work based project and presentation
• Portfolio based interview

Training Outcome:

Full time positions potentially available on the successful completition of the apprenticeship.

Employer Description:
We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done. Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.

Working Hours :
Monday to Friday - 8:30am to 5:30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative