Business Support Administrator Apprenticeship

Communicating with residents via email and telephone. Assisting with the preparation of service charge invoices. Assisting with the full internal income collection procedure. Assisting the Business Support Manager with projects relating to our Engage customer portal. Dealing with general customer enquiries and responding promptly. Ensuring information received or supplied always meets with GDPR. Assisting with the preparation of letters and the franking of post. The accurate updating and inputting of customer data and contact information. Additional ad hoc duties may from time be determined by the Business Support Manager. 

Training:
Programme duration: 16 months. This is delivered 100% online and sessions are delivered live, in real time using MS Teams and Zoom. You will be expected to participate in a learning space provided in the office. Typically learning is for one day per week. 

Training Outcome:
Any successful applicant that performs well during the apprenticeship period may be offered a permanent position with the potential opportunity to progress within the business. You will have a highly transferable set of knowledge, skills and behaviours to enter many sectors.

Employer Description:
Ground Solutions UK Ltd is a growing and vibrant company consisting of friendly and approachable teams including accounts, property managers, a grounds maintenance division and cleaners. We are Property Managing Agents managing mainly residential blocks of apartments/houses, areas of open space and some commercial developments. Our ethos is to deliver a first-class customer service and to ensure properties are maintained to a standard we would be happy to live in ourselves.

Working Hours :
Monday to Friday 8.30am – 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative