Customer Service Apprentice

Ensuring that all customer orders, quotations, designs, queries, complaints etc. are processed as quickly and efficiently as possible. Inputting and feed back to customers; details of work in progress; check and follow up any commitments made to customers or other Coveris departments to ensure promises are being met. Establishing key working relationships with colleagues and clients. Liaising with managers & colleagues. Minimum of 6 hours per week spent on apprenticeship work and training.

Training:

Working towards your Customer Service Specialist Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.

Training Outcome:

As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Employer Description:
The Louth site forms part of the Flexibles Division of Coveris which has operating units in the UK, France, Egypt, Germany, Austria, Poland and Hungary. Operating 24/7, the Louth plant extrudes, prints and finishes packaging films and wrap-around labels for blue chip beverage, frozen food, fresh produce and industrial customers including Coca Cola, Pepsi and numerous fresh and frozen food manufacturers supplying the major Retailers. You will be joining a demanding business, with demanding customers. Their values are ‘Make it Right, Make it Happen, Make it Better.’ This drives their commitment towards creating a safe environment where they can satisfy customer needs. They are committed to net zero and are a market leader in recycling plastic film.

Working Hours :
Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Proactive,Enthusiastic