Customer Services & Finance Apprentice
Main Job Tasks:
Entering customer sample requests into salesforceo Picking and posting
o Using Fedex
Customer Orderso Using ERP system to create new orders
o Communicating with customers by phone, email
o Communicating with our transport companies
o Communicate with our factories production and logistics teams
o Learn and understand the basics in customs
o Landing goods into the ERP
o Notifying customers of shipment
o Invoicing customers.
Complaint handling and controlling, don’t worry we don’t get many! Handle Phone Callso Customers checking stock
o Customers chasing orders
o General advice
Financeo Chasing customers for money
o Adding suppliers’ invoices to the ERP
o Raising suppliers’ payments
o Month end reporting to head office
o Year end audit
o Stock counts
o Customer Credit checking
o VAT returns
Systems Used:
Microsoft Teams, Outlook, Excel, Word, PowerPoint, Infor M3(ERP), Sales Force(CRM), QlikView.
Training:
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.
Training Outcome:
Progression to Customer Services Representative
Employer Description:
Bauwerk Group UK Ltd is owned by the Bauwerk Group, based in Switzerland, with manufacturing plants in Lithuania, Switzerland, Croatia, and the USA originating in 1641. The group operates global sales divisions, selling hardwood flooring under the brands Bauwerk, Boen, and Somerset. With a combined annual sales volume of nine million square meters of flooring, the company generates over £300 million in sales revenue. Our group is owned by EGS Beteiligungen AG, an investment company of the charity Ernst Gohner Foundation. Our UK division sells to retailers, installers and distribution companies throughout the UK, Gibraltar and the Channel Islands whilst generating project specifications through architects and designers. Our four strong sales team are spread across the UK with one based in our Clerkenwell, London showroom. Three other employees cover the head office operation from controlling sales, samples requests and full finance activities. UK Logistics are handled by an external transport partner based in Dagenham who provide a pick and pack order service for our UK customers as well as handling our factory trucks that arrive and need breaking down into smaller shipments to go all over our sales regions.
Working Hours :
Monday - Thursday, 08:30 - 17:00. Friday, 08:30 - 16:30.
Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Literacy skills,Willingness to learn,Time management,Good work ethic,Resilience and Adaptability,Have an attention to detail