Apprentice Income Specialist Officer

Provide support and advice to customers to maximise income and prioritise payments of rent Take firm but fair recovery action to recover all unpaid rent from current and former tenants Work in partnership to provide customers with advice and support to mitigate impacts on themselves and Housing Revenue Account (HRA) income collection To provide specialist Incomes services to contribute to maximising income collection for the HRA To represent Sheffield City Council in Court in legal possession proceedings for rent arrears Supporting Management Team to develop procedures and systems and provide advice to Neighbourhood Teams and Business Support Officers Use discretion where appropriate to provide an excellent service to customers supporting them to sustain their tenancy whilst maximising arrears recovery Supports partnership working with teams within the housing and neighbourhood service and external stakeholders Helps to achieve the transition from a compartmentalised housing management framework to a more holistic and joined-up approach to delivering services Relies less on a ‘one size fits all’ approach, and which instead takes a more tailored and discretionary approach to delivering services Recognises that all teams within the Service can and must make a significant and positive contribution to sustainable neighbourhoods and social inclusion

Training:
You will be attending college once a week College is located at CDC training, cricket inn road, manor lane, S2 1TR You will be working towards a Level 3 Housing and Property Management Standard

Training Outcome:

Opportunity to move into a full-time position upon completion of the apprenticeship.

Employer Description:
Sheffield City Council is the city council for the metropolitan borough of Sheffield in South Yorkshire, England. It consists of 84 councillors, elected to represent 28 wards, each with three councillors.

Working Hours :
Monday - Friday (times to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience