IT Support Apprentice

Provide support to customers, suppliers, and partners via telephone, remote support and onsite visits Create and take ownership of tickets and be responsible for allocated work Communicate effectively with customers via telephone and maintain excellent written job-notes throughout Adhere to and contribute toward company processes and procedures Manage your workload, whilst meeting and exceeding KPIs and targets Carry out Project Engineering works when required by Professional Services Provide support to all other areas of the business where required

Training:
Information Communications Technician Level 3 Apprenticeship Standard Full training and support will be provided by your workplace mentor and from the Baltic team

Training Outcome:
Possible career progression upon completion of the apprenticeship 

Employer Description:
Established over 20 years ago, EPX Ltd provides comprehensive IT services to a diverse range of businesses across the UK. Their offerings include managed IT support, cybersecurity, cloud solutions, and consultancy, all tailored to meet the unique needs of their clients. With a strong emphasis on security and service quality, EPX has built a reputation as a trusted technology partner.

Working Hours :
Monday - Friday 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working