Apprentice Visiting Services Assistant

Under the supervision of the Senior Visiting Services Advisor and in line with Wag’s procedures/processes your daily duties will cover;

Support volunteer recruitment; actively engaging with community groups to promote opportunities to become Wag befrienders. -Subject matter expert on all procedures and policies Effectively guiding applicants through the volunteer recruitment process to ensure that they remain engaged with Wag and feel supported Ensuring CRM records of hundreds of volunteers and placements are auditably maintained. Managing and updating care & medical requests to visit and placement information, including data accuracy of placement locations etc. Undertaking DBS check renewals Harvesting and writing Wag stories of visiting Digital filing of Wag assets Engaging with current volunteers on Facebook/WhatsApp groups. Working effectively as part of a small team delivering your part of the organisation’s success in accordance with our values Ultimately developing to conducting online ‘Getting Started’ volunteer induction sessions. Priorities may change - we rely on the flexibility of everyone

Training:

Business Administration Level 3 Qualification Completed fully within the workplace, the successful candidate will work closely with a training consultant to complete their apprenticeship training. This is a blended approach of both face-to-face and online (Within the workplace). 

Training Outcome:

We are projecting growth in our volunteer befrienders – to 600 Visiting Wag Teams by March 2028. There is potential for this post to become a permanent role/growth and development into a Visiting Services Advisor (subject to funding / service need). 

Employer Description:
Wag and Company is the only visiting dog charity befriending older people in their own homes as well as in care or medical establishments across the North East. With an hour or two most weeks, our professionally assessed volunteers and their special pet dogs (Visiting Wag Teams) provide elderly people, often in poor health, bereaved and isolated, with something to look forward to, some human company for a chat and a cuddle with that much missed furry friend... Our small staff team based in a donated office in Hexham are currently supporting over 400 Visiting Wag Teams.

Working Hours :
37.5 hours per week. Days and shifts tbc.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental