Guest Experience Manager - Social, High-Energy Venue

Guest Experience Manager – Social, High-Energy Venue
Salary: £38,000 + tronc + bonus (average package approx. £42,000)

We're on the lookout for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue. This isn’t your typical reception manager role - we're looking for someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences. In this role, you'll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey - from first impressions to final goodbyes.

Key Responsibilities:

Lead and develop a team of hosts to deliver a standout welcome and serviceSupport the Sales & Events teams in showcasing the venue to potential clientsWork closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operationsActively engage with guests, gather feedback in real time, and resolve issues confidently

We’re Looking For:

Someone upbeat, positive, and highly guest-focusedStrong multitasking and communication skillsAt least 2 years’ experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environmentExperience training and motivating team membersExcellent written English and confident computer skills (Collins and POS system knowledge a bonus)

If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666

kateb@corecruitment.com