IT Service Desk Apprentice

Acting as the first point of contact for client support requests via phone, email, and our service portal. Logging and triaging tickets in our RMM/PSA platform (Halo). Troubleshooting hardware, software, and network issues. Supporting users with Microsoft 365, Windows 10/11, and common business apps.

Training Outcome:

Clear progression into a permanent role on successful completion of the apprenticeship.

Employer Description:
At Cara Technology, we’re passionate about helping businesses thrive through exceptional IT support, cutting-edge cybersecurity, and cloud-first solutions. Based in Macclesfield, we support a diverse client base across the UK. We’re growing fast and looking for ambitious people who want to grow with us. We’re proud to foster a culture built on trust, curiosity, and collaboration—and we have a bit of fun while we’re at it too.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Problem solving skills