Customer Service/Sales Apprentice

The ability to operate a busy modern switchboard An outstanding telephone manner  Be well presented, confident and approachable Ability to problem solve Data entry Excellent communication, organisation and interpersonal skills Excellent word processing skills Good attention to detail Check and respond to emails Provide information to callers Greet persons entering service Deal with queries from the public General administrative and clerical support Tidy and maintain the reception area assist with activities held in the service Using Outlook Email Maintaining a friendly and professional atmosphere Be able to handle pressure and multi task Ad hoc duties Meet and greet

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Delivery method TBC Functional Skills level 2 English and maths, if required

Training Outcome:
Full time employment or position Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Employer Description:
Our mission is to deliver the highest level of service to our clients whilst offering a complete cost effective security solution. We endeavour to provide a reliable service which is also complimented by our large resource backup.

Working Hours :
Monday - Friday, 9.00am - 5.30pm. 45 minute lunch break and 15 minute additional break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience