Apprentice Receptionist

We are looking for a dynamic, motivated and enthusiastic individual to join our friendly team as soon as possible. The role is on a full time basis (37hrs) however, the practice is committed to providing a good work-life balance and as a result, working days are negotiable.

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

 Maintain and monitor the practice appointment system

 Process personal, telephone and e-requests for appointments

 Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately

 Signpost patients to the correct service

 Initiating contact with and responding to, requests from patients, team members and external agencies

 Clinically code data on [insert system name]

 Photocopy documentation as required

 Data entry of new and temporary registrations and relevant patient information as required

 Input data into patients’ healthcare records as necessary

 Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team

 Manage all queries as necessary in an efficient manner

 Carry out system searches as requested

 Maintain a clean, tidy, effective working area at all times

 Monitor and maintain the reception area and notice boards

 Support all clinical staff with general tasks as requested

Training:

On the job training with the employer whilst working towards a Business Administrator (Level 3) apprenticeship standard including Functional Skills if appropriate.

https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator/

Regular work-based assessments/observations carried out by ABM Training Tutor Assessor, to determine competency and meet with Awarding Body standards

Training Outcome:

Potential for full time employment for the right candidate.
There are opportunities to progress onto other qualifications
Many employers retain apprentices in full/part time positions
The Qualifications you gain can also help you to get into higher education or other employment 
Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
 

Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Employer Description:
General Practice Surgery: providing primary care services to circa 7k patients in the local area (Staplehurst)

Working Hours :
37.5 Hours Monday to Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Initiative