Business Administrator Apprenticeship

General Office Duties

Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion Assist colleagues by managing computerised and paper systems (filing) to ensure accurate records are kept at all times. Assist colleagues in producing/locating documents including letters, emails, printing and copying documents. Assist with general office duties to help with the daily running of the office

Customer Service and Expectations Management

Provide excellent customer service and manage expectations at all times Deal with telephone, letter, email and face to face enquiries from start to finish, ensure everything is documented and followed up to conclusion. Liaise with the clients, identify their needs and requirements (Subject to restrictions) Liaise with the extended clients, identify their needs and requirements (Subject to restrictions) Assist colleagues in planning inspections, meeting, budgets and reporting Excellent communication and administration skills, required to maintain files and records

Training:
Business administrator level 3 standard apprenticeship qualification Bi-weekly blended learning sessions Weekly off the job training Functional Skills in maths and English, if required

Training Outcome:
The opportunity to progress within the company with further training in procurement or Housing and Property Management

Employer Description:
KT Management is a residential property management business based in the Midlands. We specialize in providing quality property management services and professional maintenance support for residential sites of all sizes – from single apartment blocks to large mixed estates. We pride ourselves on our friendly, approachable and professional service which we tailor to the specific needs of individual sites. KT Management have spent the last decade developing and expanding our knowledge and practices with the clear aim of refining our procedures and services to fulfil the exact needs of each and every customer. We truly understand that ‘one size does not fit all’ when it comes to keeping your home in tip top condition. KT Management nurtured its skills and experiences step by step, building its expertise from a sound knowledge base – something we believe is the essence of stability and long-term sustainability.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative