Business Support Apprentice

We are seeking a proactive and detail-oriented Sales Support professional to join our team and help ensure the smooth processing of customer orders across our International, National, and Trade sectors. This role plays a vital part in supporting the sales process, coordinating with internal teams and external partners, and delivering excellent service to customers.

The Sales Support position combines administrative efficiency with strong communication skills, requiring someone who is organised, adaptable, and comfortable working in a fast-paced, seasonal business environment. You’ll be instrumental in managing sales orders, maintaining accurate records, and assisting with various logistics and customer service tasks that keep our operations running efficiently.

A proactive mindset, flexibility, and a good sense of humour are essential, particularly during seasonal peaks when workloads can increase significantly.

Key Responsibilities:

Provide day-to-day sales support across International, National, and Trade channels. Input, verify, and process sales orders accurately and promptly. Resolve order issues and support general customer queries. Manage administrative tasks such as product setup forms, image requests, and shipping documents. Communicate with customers regarding order status, delivery updates, and claims. Collaborate with internal teams (Sales, Logistics, Customer Service) and external partners to support the order-to-delivery cycle. Use internal systems and external portals (e.g. invoice platforms, courier tools) for order and logistics management. Prepare shipping labels and warehouse dispatch paperwork. Report task progress and maintain accurate documentation. Adhere to Health & Safety standards and professional office conduct. Support other departments as needed to meet business demands.

Three Examples of Daily Tasks:

Enter and verify new sales orders received via email or portal. Prepare dispatch labels and paperwork for outgoing warehouse shipments. Respond to customer queries about delivery times and order updates.

This is a varied and rewarding role suited to someone who enjoys multi-tasking, problem-solving, and being part of a collaborative team.

Training:

Workplace:

Company & Role Introduction

Overview of business operations, seasonal cycles, and departmental structure Introduction to Sales, Logistics, and Customer Service teams Health & Safety and office etiquette overview

Systems & Tools

Training on CRM/ERP systems for order input, verification, and tracking Use of external portals for invoicing, courier systems, and logistics tools Document handling protocols for product setup, image requests, and order paperwork

Order Management & Admin Tasks

Accurate processing of sales orders across International, National, and Trade sectors Handling administrative tasks related to product setup and dispatch preparation Creating labels and shipping documents for warehouse teams

Customer Communication & Problem Solving

Professional email and phone communication techniques Managing delivery updates, order claims, and customer queries Resolution of order issues and escalation processes

Collaboration & Teamwork

Working effectively with internal departments and external partners Supporting the full order-to-delivery cycle Maintaining a customer-focused, solution-driven approach

Reporting & Accountability

Task tracking, order log maintenance, and progress reporting Ensuring transparency and follow-through on assigned responsibilities

Soft Skills & Disposition

Maintaining a proactive, flexible, and calm approach under pressure Adapting to seasonal peaks and shifting priorities Promoting a positive, team-oriented environment with a sense of humour

Continuous Learning & Support

Ongoing feedback, mentoring, and skills development opportunities Regular check-ins to monitor progress and identify further training needs

College:

Personal responsibilities and working in a business environment Working with and supervising others Managing information and producing documents Providing and maintaining administrative services Developing and evaluating own performance at work Communicating in a business environment Customer service skills Policies, proceedures and legislation Effective team working Problem solving

Training Outcome:

Potential for future post within company.

Employer Description:
Wilton Bradley Ltd specialise in the design, development, sourcing and supply of quality consumer leisure goods, supplying our own branded goods to specialist retailers and sourcing a broad range of products for many of the world’s leading retailers and third party brand owners.

Working Hours :
Monday to Friday, 8 hours per day, one day a week in college. Shifts TBC.

Skills:
Communication skills,Problem solving skills,Team working,Initiative