Customer Service and Admin Apprentice

Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with nearly 2 decades of experience online.

We are looking for a customer service assistant to join our office-based online sales team in Buckshaw Village.

The role is primarily customer-focused and will involve:

Answering customer telephone calls Raising tickets for all enquiries within our web-based CRM software Responding to email enquiries Liaising with suppliers over the telephone and email Contacting customers via telephone/email to advise of delays or other order issues Tracking parcels and assisting customers with delivery problems and queries Dealing with warranty issues and claims Opening and processing customer returns Plus, a broad variety of other admin tasks

Training:
BTEC Level 3 Diploma in Business Administration, QCF Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications

Training Outcome:

The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in administration working in all professional areas and at all levels. If you are good at IT and enjoy working with others, then a Business Apprenticeship could give your career a great start.

Employer Description:
Welly Warehouse is widely recognised as the UK's leading online retailer of wellington boots, with over 20 years of experience online.

Working Hours :
Monday - Friday 9am - 5:30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative