Sales Support Business Administrator Apprentice

Overall Purpose of Job:

To assist in day to day administrative tasks in support of company sales and by doing so to contribute to the financial success of the company.

Key Responsibilities after training will include:

Answer/process customer telephone queries from customers, suppliers and colleagues Take customer orders over the telephone Distribute incoming enquiries email to the relevant person Use Sage to produce sales order delivery notes and customer invoices Place orders with suppliers for stock items Run reports from sage for daily profit figures Process customer remittance advices Process customer audits and keep records Verify and post supplier bills on Sage Credit Control - chase outstanding customer invoices by telephone and email

Other Duties:

Submit meter readings Manage gas and electricity contract renewals for the business Prepare an agenda and take minutes in team meetings Complete documentation from customers requesting company information Any other office duties, as required Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and Confidentiality

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.

Training:

The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered on-line.

As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:

Level 3 Business Administrator Standard Apprenticeship Level 2 Functional Skills maths and English may be completed if equivalents are not already achieved You will also develop the skills, knowledge and behaviours required to work within an office environment This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions All evidence will be logged to your electronic portfolio

Training Outcome:
Progression to a permanent role for the right applicant after completion of the apprenticeship Once relevant experience is gained there may be the opportunity for hybrid working, with 1 or 2 days working from home

Employer Description:
Star office Management has been in operation since 2008. We provide office administration, storage and distribution services to Health Edge Solutions Ltd with whom we share office and stores space at Units 16-19 Northavon Business Centre, Dean Road, Yate. Health Edge Solutions has been in operation since 1996. Health Edge specialises in the provision of computerised and manual tracking, traceability and quality audit trail systems to the NHS and private health sector. In addition to our IT systems, Health Edge also supplies a large range of reusable and single use consumables to the Health Service. We currently support more than 200 hospitals and decontamination units across the UK and Ireland with our computerised traceability software and consumables products. Star Office Management employ a team of 14 people who work with Health Edge Solutions who employ a further 20 people.

Working Hours :
Monday - Friday, 8.45am - 5.00pm - 45 minutes per day for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative