Business Administration Apprentice

Monitor flow of patients into consulting and treatment rooms Ensure that patients without appointments but who need ‘urgent consultation’ are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed Advise patients of relevant charges for private services, accept payment and issue receipts Respond to all queries and requests for assistance from patients and other visitors Record request for home visits stating time received and including all relevant information and where necessary refer to the Duty Doctor Action repeat prescriptions within 2 working days in line with the practice protocol Action requests for ambulance transportation and enter details on computer Ensure reception and waiting areas are kept neat and tidy To attend training as required by management To attend all reception team meetings and Doctor/site meetings when scheduled Internal record keeping as required Accurate filing of patient correspondence within the surgery records Receive and make calls as required Ensure that the system is operational at the beginning of each day and report any problems with the phones to the Reception Supervisor Open premises at the start of the day, and make necessary preparation to receive patients

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
This apprenticeship can lead to careers within the healthcare sector such as an Administrator, Medical Receptionist, or Medical Secretary

Employer Description:
Woodlands Family Medical Centre is a GP Surgery based in Stockton-On-Tees.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience